Technology Squad of PVCC
Andrew Ferralli, staff writer
It is the day before a paper is due, but MyPVCC is not logging in, nor is Gmail accepting any password. Will the paper get in on time? What is the best option while in this panic situation?
IT Support Services are the ones to contact for assistance. From students having issues logging in to their account, to professors needing technical assistance, IT Services is here to help.
Many students enrolled at PVCC do not take advantage of the amenities that are available to them. Two of the reasons are they do not know the services that are offered or how to access them. According to the IT Support Services page on the PVCC webpage, the main service they offer for students are the many computers on campus which are free to use. These locations include Jessup Library, Chemistry Lab M257, and the IT Help Desk room M832. A complete list of computer labs can be found at www.pvcc.edu/student-services/it-support-services.
Some students on campus do not have internet access or the higher speeds required for completing course material at home. There are many students who are also unable to afford a decent laptop or desktop for school work. Having free access to computers and internet solves these core issues. Even if students own a laptop, they are still welcome to use the facilities on campus.
Students have access to another great resource on campus, free technical support at the IT Help Desk. What the help desk provides specifically varies on a case-by-case basis, but there are common issues they are more than happy to solve.
Student login issues are prominent at PVCC. Students can forget their login and sometimes MyPVCC just does not want to cooperate. Students have access to the help desk assistance Monday through Friday with the doors opening by 8 and 9 a.m. The specific hours can be accessed on The Hours of Operation page at www.pvcc.edu.
If a student, faculty, or staff member needs assistance when not at school, there is a phone number (434.961.5261) and email (help@pvcc.edu) for the Client Services Help Desk. In attempting to reach IT Services via email, The Forum received no response. If a student specifically has Blackboard issues according to PVCC’s website, they should “visit the PVCC Blackboard support page or email bbsupport@pvcc.edu.” If issues pertain to another online service or one is not sure what to do, the IT help desk can assist you.
